Exception Codes - Tevau-openApi

Code	Description
2010000	Enterprise does not exist
2010001	User code must not be empty
2010002	Card template ID must not be empty
2010003	Invalid mobile area code format
2010004	Card ID must not be empty
2010005	Card area code must not be empty
2010006	Card mobile number must not be empty
2010007	Card email must not be empty
2010009	Parameter exception
2010010	PIN must not be empty
2010011	PIN must be 4 or 6 digits
2010012	Operating too frequently, please try again later
2010013	This operation is not currently supported for this card
2010014	Postal code length must be between 4 and 10 characters
2010008	Invalid email format
2020000	Card template information does not exist or has been deleted
2020001	Card quantity limit reached, please contact customer service
2020002	Inventory exception, application failed, please contact customer service
2020003	Insufficient inventory, application failed, please contact customer service
2020004	Please complete the billing address for the virtual card
2020005	Card issuance for the same user requires a 5-second interval
2020006	Liveness verification in progress; please wait for the result before applying again — this usually takes a few minutes
2020007	Account is at risk and has been frozen
2020008	Account is at risk and has been closed
2020009	Queried card information does not exist
2020010	User KYC information must not be empty (date of birth, last name, first name, ID number)
2020011	Incorrect customer ID, please contact customer service
2020012	Card balance can only be adjusted when the card is active, frozen, or locked
2020013	User KYC English name must not be Chinese characters or empty
2020014	Please complete the shipping address before activating the card
2020015	Insufficient balance
2020016	Insufficient inventory, application failed, please contact customer service
2020018	A card that is being closed does not allow locking, top-up, or re-closure
2020019	Unsupported country or region
2020020	Failed to obtain transaction fee
2020021	Top-up amount cannot be equal to 0
2020023	The card can only be unfrozen while in the frozen state
2020024	The card can only be frozen while in the active state
2020025	The card can only be unlocked while in the locked state
2020027	3DS authorization transaction has expired
2020028	3DS authorization transaction requests must be at least 3 seconds apart; do not request too frequently
2020032	Exception updating mobile number
2020033	Exception updating email
2020037	Card type does not exist
2020038	Physical card application failed, please contact customer service
2020039	Virtual card application failed, please contact customer service
2020040	PIN must not contain 3 consecutive digits or 3 repeated digits
2020041	No shipping information found for this order number
2020042	Incorrect physical card activation code
2020043	Incorrect activation status; the card can only be activated after it has been shipped
2020044	Exception retrieving the activation code while activating the physical card
2020046	Exception activating the physical card, please contact customer service
2020049	Card number or activation code must not be empty
2020050	Card binding: activation code has already been used
2020051	No bank card information found; incorrect activation code
2020052	Card binding is only allowed while the card is in "awaiting binding" status
2020053	Exception with the card being closed, please contact customer service
2020054	Card closure: enterprise account exception
2020055	Card closure: card account exception
2020058	Card closure exception, please contact customer service
2020060	Exception activating the physical card, please contact customer service
2020063	Exception binding the card, please contact customer service
2020066	The physical card can only be activated once it has been shipped; please confirm
2020068	Exception activating the card PIN
2020070	Activation status exception, please contact customer service
2020071	Exception querying CardPanHTML
2020072	3DS authorization exception
2020074	Binding activation code error: does not match the card number, please confirm
2020075	Card number has already been bound
2020076	Shipment or third-party card number does not exist
2020078	Failed to retrieve user KYC information, please confirm
2020079	Card is not in a frozen, locked, or active state
2020083	Invalid card fee configuration parameters: failedAuthFixedAmount and zeroAuthFixedAmount must be non-negative numbers, and are only valid when chargeItem=1 (authorization fee)
2020081	Virtual cards do not support PIN modification
2020082	The current card status does not support PIN modification
2020091	Incorrect PIN
2020092	Customer information exception
2020093	3DS record does not exist
2020094	Card issuance service exception, please contact customer service
2020096	Card activation token exception, please contact customer service
2020097	Token status must be INACTIVE before it can be activated
2020102	Address contains illegal special characters; cannot contain < > & ' " { } : ; =
2040001	The card scheme is undergoing a system upgrade; please try again later
2040002	Card application failed, please contact customer service
2040004	Card freeze/unfreeze failed, please contact customer service
2040005	Card lock failed, please contact customer service
2040006	Card unlock failed, please contact customer service
2040007	Card destruction failed, please contact customer service
2040008	Failed to create top-up card order, please contact customer service
2040009	Failed to top up card user account, please contact customer service
2040010	Card closure: enterprise account exception
2040011	Card closure: card account exception
2040012	Exception creating the card destruction account order
2040013	Business exception, please contact the platform technical team
2050001	Card does not exist
2050002	Virtual cards do not support identity information updates
2050002	Card has been closed
2050003	Card has not yet been shipped
2050004	Card identity information has already been confirmed
1001000	Invalid API key
1002000	Missing x-nexus-api-key request header parameter
1003000	Rate limit exceeded
1004000	Gateway throttling
1005000	Gateway rate-limiting service exception
1006000	IP address is not in the whitelist
1007000	Missing token parameter
1008000	Token parameter has expired
10010001	Invalid API key
10010002	Invalid request encryption parameters
10010003	Signature error
3010001	Request parameter is empty
3010002	Query quantity exceeds 100
3010003	Queried card number does not exist
3010004	Card is not in a frozen, locked, or active state
1070004	Unsupported request protocol, value is {0}
1070006	Incorrect event type: {0}
8010001	Request parameter is empty
8010002	Invalid or empty email format when creating customer
8010003	Invalid link
8010005	ID document information must not be empty
8010006	Under 18 years old
8010008	Chinese-language documents must be a visa
8010009	Incomplete visa information
8010010	Incorrect country code
8010011	ID document file size exceeds the limit; please refer to the documentation for limits
8010012	Name must not contain Chinese characters
8010013	Invalid file business type
8020001	Current user already exists
8020002	Failed to create user, please try again
8020003	User information does not exist
8020004	KYC verification already passed; please do not resubmit
8020005	Submission failed: retry limit exceeded
8020006	KYC review did not pass
8020007	Records under review or already approved cannot be re-verified
8020008	File information exception
8020009	Please complete identity verification first
8020010	System error, please try again
8020011	Operating too frequently, please try again later
8020012	Invalid endpoint
8020013	Review record does not exist
8020014	This record cannot be reviewed
8020015	Country or region is banned
8020016	Length must be at least 11 characters
8020017	Document providers: 1. SUMSUB, 2. MYINFO, 3. JUMIO, 4. DIDIT, 5. SHUFTI
8020018	Sensitive unique identifier submitted for KYC