Tevau-openApi
    • Get started
    • Signature instructions
    • Transaction description
    • FAQ
    • Exception Codes
    • Reason for transaction rejection
    • 01. User
      • 1.1 Create User
        POST
      • 1.2 Query User
        POST
    • 02. KYC
      • 2.1 V1 submits the customer's KYC information
        POST
      • 2.2 Get the URL
        POST
      • 2.3 Query liveness results
        POST
      • 2.4 Query KYC
        POST
      • 2.5 [Sandbox] Simulate KYC Review
        POST
      • 2.6 Create Document File
        POST
      • 2.7 Upload Document Files
        POST
      • 2.8 V2 Submit customer's KYC information
        POST
    • 03. Card
      • 3.1 Create Card
        POST
      • 3.2 Query Card List
        POST
      • 3.3 Adjust Card Balance
        POST
      • 3.4 Card Details
        POST
      • 3.5 Bind Card
        POST
      • 3.6 Close Card
        POST
      • 3.7 Freeze Card
        POST
      • 3.8 Unfreeze card
        POST
      • 3.9 Activate Card
        POST
      • 3.10 Card PAN
        POST
      • 3.11 Card PIN
        POST
      • 3.12 Card Limit
        POST
      • 3.13 Set Card Fee
        POST
      • 3.14 Query Card Fee
        POST
      • 3.15 3DS
        POST
      • 3.16 Update Phone
        POST
      • 3.17 Update Email
        POST
      • 3.18 Modify Card PIN
        POST
      • 3.19 Query the list of card tokens
        POST
      • 3.20 Activate the card with Google/Apple Token
        POST
      • 3.21 Card transaction limit
        POST
      • 3.22 Check card account transaction history
        POST
    • 04. Query logistics information
      • 4.1 Query Order
    • 05. Prefund
      • 5.1 Prefund Balance
      • 5.2 Query Bill Details
    • 06. Transaction
      • 6.1 Transaction History
      • 6.2 Transaction Details
    • 07. Simulated Trading
      • 7.1 Authorisation
      • 7.2 Clearing
      • 7.3 Refund
      • 7.4 Reversal
      • 7.5 3DS
      • 7.6 Simulate card status
    • 08. Webhook
      • 8.1 KYC Results
      • 8.2 Card Status
      • 8.3 Changes in card balance
      • 8.4 3DS
      • 8.5 Transaction
      • 8.6 Logistics status
      • 8.7 Token Notification
      • 8.9 Risk Control - Notification of Frozen Card Results
      • 8.10 Notification of failure to bind Google and Apple
      • 8.11 Notification of Fund Pool Top-up Arrival
    • Rests
      • [Sandbox] Edit WebHook-Url
      • JIT Authorized Transaction

    Reason for transaction rejection

    failureCodefailureReason
    CARD_INSUFFICIENT_FUNDSInsufficient card balance
    ACCOUNT_INSUFFICIENT_FUNDSInsufficient enterprise account balance
    FEE_CONFIG_ERRORFee configuration error
    SOMETHING_WENT_WRONGUnknown error, please contact us
    TRANSACTION_EXCEPTIONTransaction exception
    TRANSACTION_TIMEOUTTransaction timeout
    TRANSACTION_DECLINEDTransaction declined
    TRANSACTION_NOT_SUPPORTEDUnsupported transaction
    TRANSACTION_SUSPENDEDSuspicious transaction
    FRAUD_NOT_PERMITTED_TO_TERMINALFraudulent terminal
    MCC_NOT_ALLOWEDMCC not supported
    MERCHANT_NOT_ALLOWEDMerchant not supported
    ATM_WITHDRAWAL_NOT_ALLOWEDATM withdrawal not allowed
    WITHDRAWAL_LIMIT_EXCEEDEDWithdrawal limit exceeded
    TRANSACTION_LIMIT_EXCEEDEDTransaction count limit exceeded
    OPERATION_TOO_FREQUENTOperation too frequent
    PIN_NOT_CONFIGUREDPIN not configured
    CARD_BLOCKED_PIN_ATTEMPTSCard blocked due to multiple incorrect PIN entries
    PIN_VALIDATION_FAILEDPIN validation failed
    CVV_VERIFICATION_FAILEDCVV verification failed
    CARD_BLOCKED_CVV_ATTEMPTSCard blocked due to multiple incorrect CVV entries
    CARD_VERIFICATION_FAILEDIncorrect CVV or expiry date
    CARD_BLOCKED_EXPIRY_ATTEMPTSCard blocked due to multiple incorrect expiry date entries
    CARD_IS_LOSTCard reported lost
    CARD_IS_CLOSEDCard is closed
    CARD_IS_INACTIVECard is not activated
    CARD_IS_BLOCKED_BY_FRAUDCard blocked due to fraud
    CARD_IS_INVALIDCard is invalid
    CARD_IS_STOLENCard reported stolen
    CARD_IS_SUSPENDEDCard is frozen
    CARD_EXPIREDCard has expired
    CARD_STATUS_ERRORCard status abnormal
    CARD_TOKEN_SUSPENDEDToken is frozen
    CARD_TOKEN_INACTIVEToken is not activated
    CARD_TOKEN_DEACTIVATEDToken has been deactivated
    CARD_TOKEN_HAS_EXPIREDToken has expired
    CARD_TOKEN_EXPIRATION_DATE_IS_EMPTYToken expiry date is empty
    CARD_TOKEN_NOT_PRESENTToken does not exist
    EXTERNAL_EXTERNAL_DECLINEDJIT mode, external authorization declined
    EXTERNAL_EXTERNAL_INVALIDJIT mode, invalid external response
    Modified at 2026-09-18 07:18:08
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    Exception Codes
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    1.1 Create User
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